About Fantasy Diamonds
I have never made an online purchase before, how can I be sure Fantasy Diamond is reputable?
Since our inception in 2007, our goal was - and is - to introduce new and innovative ways for customers to purchase high quality diamonds and fine jewelry in the privacy of their own homes, on the go, and at their own pace. We aim to provide all the education, guidance, and value you need to make purchasing online easy.
Learn a little bit about us and see what our 1.7 million customers are saying, and you will find that our unique approach and reputation have allowed us to become one of the largest online jewellers today, now offering shipping all over the world.
Why should I choose Fantasy Diamonds?
Unlike traditional jewellers, Fantasy Diamond is available 24 hours a day, seven days a week. We offer phone support, live chat, and e-mail with non-commissioned Diamond and Jewellery Consultants. Learn and shop the way you want, with no pressure, hassle-free 30-day return or exchange period.
Our unparalleled, exclusive diamond selection – we have over 100,000 independently graded diamonds compared to maybe a few hundred at a traditional jewelry store – comes with a best price guarantee, and every engagement ring is handcrafted by expert jewellers. Our commitment is always to ensure you get a lifetime of value.
Is there a Fantasy Diamond store location I may visit?
Yes! While Fantasy Diamonds primarily sells diamonds online, our showrooms offer the perfect way to see, touch in person. Unlike at a traditional jewelry store, our non-commissioned Diamond and Jewelry Consultants are available for one-on-one consultations, to help you find your perfect fit. They’ll answer all your questions and assist you in placing an order on our site for free shipping to your doorstep.
What is your return policy?
Our commitment to you does not end at delivery. Items may be returned or exchanged within 30 days from when they were shipped, free-of-charge and no questions asked. Please note that to be eligible for return, items must be in their original purchase condition and include all product documentation.
Can I process the return online?
Yes, For an expedited exchange, consider a return for refund and simply place a new order.
Which items cannot be processed online?
All items purchased for over $500, international orders, and U.S. customer returns for exchange, resize, repair, or loose diamonds returned for mounting. If any of the above apply, please call a Diamond and Jewellery Consultant for further assistance.
Do I pay the return shipping costs?
No. Our commitment to you includes free returns within the 30-day return period.
How should I package my return for shipping?
Set up the Return Merchandise Authorization online (or by calling Fantasy Diamonds), and we'll send you an e-mail that walks you through correct packaging procedures.
How long will it take Fantasy Diamonds to process my merchandise return?
On the average, about 4-5 business days from the time we received your item, enter it into our system, and pass it along to our Quality Assurance department (roughly 24 hours, Monday-Friday). For returned items, please allow an additional 2-3 days before the outbound package is shipped.
I am expecting my returned item to be replaced. How long does it take to reach me?
Once your return is processed allow 2-3 business days to receive the outbound package. On its shipping date, expect a confirmation e-mail no later than 5 P.M. PST.
Will I be notified during the merchandise returns process?
Yes. Once your package arrives at Blue Nile, it takes 1-2 business days before you receive an e-mail alerting you that your return is being processed.
When should I expect to receive my return credit?
For U.S. Customers, allow 3-5 business days from the time of the confirmation e-mail for the funds to reach your account, from there, processing time may vary depending on your credit card company's funds transfer policy. For international credits, allow up to 7 additional days (M-F).
Will Fantasy Diamond update me during the return process?
Yes. You'll receive an e-mail from us alerting you that your return has been received, then another one alerting you it's been passed along to our Quality Assurance department. For returned items, we'll send you an e-mail with a shipping confirmation no later than 9 P.M. (EST) on the day it ships.
Can I track the status of my return order?
Yes. Once your order is sent out, we will email you tracking information for your order.
Can I do a "rush order" on my return?
Please call and speak to one of our Diamond and Jewellery Consultants to request expedited shipping for your return.
How is my order packaged?
For standard orders, we ship using secure, non-descript packaging material. Inside, you'll see Fantasy Diamond's elegantly branded gift packaging - ideal for gifting or personal storage
Can I track my order?
Yes. On the day of shipment we'll email you shipping confirmation that includes order-tracking information. You'll be kept informed of the transportation process at every step. You may also access shipping information by using the "Order Status" link,
Do you offer a warranty on the jewellery I purchase from Fantasy Diamond?
Yes. In staying true to our high standards of customer satisfaction, we offer a Lifetime Warranty to protect against manufacturer defects in craftsmanship. The warranty does not include normal wear and tear or damages incurred due to trauma, negligence, lack of regular maintenance, loss, or theft.
How do I best care and maintain my new jewellery purchase?
We offer complimentary cleaning and product check-up (recommended every six months) as a well-advised pre-emptive measure against the possibility of stone loss or damage that occurs when prongs are bent, pulled, caught, or broken during normal wear. We only ask that you cover the shipping and insurance to safely transport the ring to our facility. And as a gesture of gratitude for choosing Fantasy Diamonds, we'll cover the shipping back to you.
How can I safeguard my purchase against damage, theft, or a loss?
We recommend that you contact an independent insurer such as Jewellers Mutual
Helpful hint: Compare rates and coverage before choosing a provider. Ask very specific questions regarding a full range of potential scenarios (E.g. "What happens if all my valuable jewellery gets lost or stolen?" or "What happens if my wedding ring or diamond goes missing?"). Knowing your valuable and treasured jewellery is safely insured will give you peace of mind – and satisfaction in knowing you're protected.